Back to all

Ethics of Automotive Repair in Troy

May 24, 2020



We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Troy automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Troy has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Troy automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Troy service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Troy automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Gary Knurek GoodYear says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Gary Knurek GoodYear would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle's manufacturer
  4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Gary Knurek GoodYear
1973 Livernois
Troy, Michigan 48083
248-362-0350

Need Service?

Request a Quote

More articles from Gary Knurek, Authorized GoodYear Dealer

Let?s Shift Gears (Transmission Fluid Replacement)

March 24, 2024

If you have a vehicle with an automatic transmission, you probably never think about gear shifting. When motor vehicles were invented, all of them had to be shifted manually. But that wonderful self-shifting transmission, referred to these days as simply an automatic, changed everything. Automa... More

Catalytic Converter Replacement

March 17, 2024

Many of us have become aware of how important it is to keep our planets air clean, and your vehicle has a key component that helps do just that: the catalytic converter. Its in the exhaust system, and its job is to superheat unburned, harmful byproducts in the exhaust, so they dont get spewed ou... More

Losing Your Cool (Why is My Air Conditioning System Not Working?)

March 10, 2024

When you turn on the air conditioning in your vehicle, you expect cool air to come out of the vents. You depend on it, especially in hot weather, but it can also be important in humid weather when you need it to help defrost your windows and windshield. The air conditioning system has a lot of p... More