Troy Customer Detective Work
May 22, 2020
One might say the most challenging part of being an automotive service technician at Gary Knurek GoodYear is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Gary Knurek GoodYear introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Gary Knurek GoodYear and your car is making a funny sound...
- Q: Where's the sound?
- A: Around the right front wheel.
- Q: What kind of sound?
- A: Kind of a clunk, clunk sound.
- Q: When do you hear the sound?
- A: When I turn and accelerate.
- Q: Right and left? Forward and back?
Do you see where we're going? You're gathering additional information to help your technician at Gary Knurek GoodYear know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Gary Knurek GoodYear
1973 Livernois
Troy, Michigan 48083
248-362-0350
Need Service?
More articles from Gary Knurek, Authorized GoodYear Dealer
10 Things That Are Lowering Your Fuel Economy
March 15, 2026
Regardless of whatever current gas prices may be, if you could use less gas, wouldnt you? Well, here are 10 things that are robbing you of better fuel economy that you can change for the better: Not enough air in your tires. Underinflated tires have a smaller rolling diameter and more res... More
Smooth Operator (Shock Absorbers)
March 8, 2026
When you are comfortably headed down the road, you may not realize how many of the imperfections in the driving surface are being smoothed out, so you hardly feel most of them. You can thank your shock absorbers for a lot of that comfort, and its important to make sure you keep your shocks in go... More
No Fuel-ing! (Fuel Filter Replacement)
March 1, 2026
Your vehicle has a few filters you might be somewhat familiar with. Theres the oil filter that removes impurities from your engines oil, and a couple of different kinds of air filters that prevent contaminants from getting into the engine and the cabin. But you may not know that your vehicle als... More