Service Center Standard and Procedures

August 20, 2017

All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Troy automotiv... More

Speak Up: Talking with Your Gary Knurek GoodYear Service Advisor

June 19, 2016

About 80% of the vehicles on Troy roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Michigan. Some of the maintenance issues are minor. Othe... More

On Board Diagnostics For Troy Motorists

June 11, 2015

Some Troy motorists wonder why Gary Knurek An Authorized Goodyear Dealer and other Troy auto repair shops charge a fee for diagnostic services. Think about it: When you hire a local Rochester hills HVAC technician to check out a problem with your air conditioner youll probably pay ... More

Questions To Ask Your Troy Service Advisor

January 8, 2014

We find that a lot of Troy service and repair at Gary Knurek GoodYear are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them tha... More

Arrive Alive In Troy

November 15, 2013

We've all seen Michigan auto owners do crazy things while driving to or from Rochester hills. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan ... More

Troy Customer Detective Work

September 12, 2013

One might say the most challenging part of being an automotive service technician at Gary Knurek GoodYear in Troy Michigan is diagnosing a problem before it can be fixed. Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom... More

Ethics of Automotive Repair in Troy

August 29, 2013

We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Troy automotive service and repair industry hasn't been given a pass either. Unfortu... More

Your Well Trained Technician At Gary Knurek GoodYear

February 5, 2013

When your SUV breaks down, or just needs some routine service, you might get a little nervous. Your cars so important to your life in birmingham, you need to back on the road as soon as possible with the problem fixed right the first time. If youve ever checked into some of the tec... More