Service Center Standard and Procedures
August 20, 2017
All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Troy automotiv... More
Speak Up: Talking with Your Gary Knurek GoodYear Service Advisor
June 19, 2016
About 80% of the vehicles on Troy roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Michigan. Some of the maintenance issues are minor. Othe... More
On Board Diagnostics For Troy Motorists
June 11, 2015
Some Troy motorists wonder why Gary Knurek An Authorized Goodyear Dealer and other Troy auto repair shops charge a fee for diagnostic services. Think about it: When you hire a local Rochester hills HVAC technician to check out a problem with your air conditioner youll probably pay ... More
Questions To Ask Your Troy Service Advisor
January 8, 2014
We find that a lot of Troy service and repair at Gary Knurek GoodYear are a little tentative when they talk with their automotive advisors. They want to ask questions, but don't want to be embarrassed or to seem pushy. Cars are very complicated and there's more to know about them tha... More
Arrive Alive In Troy
November 15, 2013
We've all seen Michigan auto owners do crazy things while driving to or from Rochester hills. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Michigan ... More
Troy Customer Detective Work
September 12, 2013
One might say the most challenging part of being an automotive service technician at Gary Knurek GoodYear in Troy Michigan is diagnosing a problem before it can be fixed. Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom... More
Ethics of Automotive Repair in Troy
August 29, 2013
We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Troy automotive service and repair industry hasn't been given a pass either. Unfortu... More
Your Well Trained Technician At Gary Knurek GoodYear
February 5, 2013
When your SUV breaks down, or just needs some routine service, you might get a little nervous. Your cars so important to your life in birmingham, you need to back on the road as soon as possible with the problem fixed right the first time. If youve ever checked into some of the tec... More